MANAGEMENT SKILLS

Overview

When professionals are given new leadership responsibility, their success depends on how quickly they learn people-oriented management skills to complement their expert knowledge. In this course, you gain the key skills, best practices and behaviors of effective managers—leadership, delegation, motivation, empowerment, communication and vision—as well as powerful techniques for getting the best from people.

You Will Learn How To

• Apply core management skills, tools and techniques to deliver results
• Develop a proactive customer-focused approach
• Enhance your leadership abilities by developing emotional intelligence
• Communicate with, motivate and empower your team
• Delegate work to individuals and teams
• Develop a management vision for success

Course Content

Setting the Stage for Great Management

Best practices of contemporary management

• Defining customer success
• Establishing a sense of direction
• Adopting a continuous improvement mindset
• Empowering people for high performance

Identifying stakeholder needs

• Mapping the stakeholder environment
• Identifying mutual and conflicting expectations
• Establishing success criteria

Applying a Model for Management Excellence

Importance of management identity

• Making the transition from expert to manager
• How managing, leading and administering relate
• Managing people more expert than you

What kind of manager do you want to be?

• Developing a management role model
• Adapting the model to your managerial situation
• Ten things all successful managers do

Managing with Emotional Intelligence

Five characteristics of the effective manager

• Knowing yourself: developing three key intrapersonal skills
• Working with others: applying integral interpersonal skills

Applying emotional intelligence day to day

• Responding appropriately in key situations
• Using emotional intelligence to lead by example

Motivating Individuals for Performance

Recognizing key motivators

• Avoiding the top de-motivators
• Leveraging motivators that work for everyone
• Maximizing your impact on motivation

Matching motivators to individual expectations

• Identifying people's basic needs
• Recognizing and responding to generational differences
• Developing and applying a motivational strategy

The Art of Delegation

Fostering commitment through effective delegation

• Creating a spirit of partnership
• Establishing a common understanding of success
• Applying a proven step-by-step process for delegation

Getting the job done: task and process

• Determining individual strengths
• Building on natural talents
• Collaborating for successful outcomes

Achieving Goals Through People

Agreeing on clear expectations

• Setting group norms for yourself and your team
• How your expectations influence others
• Establishing shared purpose and mutual accountability

Amplifying individual contributions through synergistic teamwork

• Creating an environment conducive to collaboration
• Practical and productive team-building techniques

Helping your team work more productively

• Enhancing communication through a three-layer model
• The importance of team dynamics and diversity

A Proactive Approach to Managing Performance

Enabling and supporting excellent performance

• Developing others to achieve their potential
• Focusing performance through effective measures
• Utilizing continuous appraisal techniques
• Integrating coaching and appraisal to build performance

Effectively managing workplace disruption

• Intervening when performance goes off track
• Reinforcing and redirecting behaviors with constructive feedback

The Power of Vision

Starting with the end in mind

• Creating momentum and flexibility in your team
• Keeping the future in focus

Crafting your personal vision of management

• Taking action to implement your personal vision
• Challenging organizational constraints